Refund policy

Return and Refund Policy

Last updated: August 4, 2026

We want you to be satisfied with your purchase. Please review the following requirements before requesting a return.

Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused, unworn and unwashed
  • In its original condition
  • In its original packaging
  • Complete with all tags, manuals, accessories and components
  • Accompanied by proof of purchase

Items that do not meet these requirements may be refused or subject to a reduction in the refund amount.

Starting a Return

Before returning an item, email hello@theeverydayeditshop.ca and include:

  • Your name
  • Order number
  • Product being returned
  • Reason for the return
  • Photographs, when the item is damaged, defective or incorrect

Do not return an item until you have received return authorization and instructions from us.

Products must not be returned directly to the manufacturer, distributor, Randmar, or the address shown on the original shipping label unless we specifically instruct you to do so.

Unauthorized returns may not be accepted or refunded.

Return Shipping

For regular returns, including change-of-mind purchases:

  • The customer is responsible for return-shipping costs.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked shipping service.
  • The customer is responsible for the item until it is received at the authorized return location.

We will cover reasonable return-shipping costs when we confirm that an item is defective, damaged when delivered, or different from what was ordered.

Non-Returnable Items

The following items cannot be returned unless damaged, defective, misdescribed, or otherwise required by law:

  • Final-sale or clearance items
  • Gift cards
  • Opened personal-care, hygiene or sanitary products
  • Products that have been used, washed, altered or damaged after delivery
  • Products missing original packaging, components or accessories
  • Customized or personalized products
  • Items specifically identified as non-returnable on the product page

Please contact us before purchasing if you are unsure whether an item is returnable.

Damaged, Defective or Incorrect Items

Inspect your order promptly after delivery.

Contact us within 48 hours of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of:

  • The item
  • The defect or damage
  • The product packaging
  • The shipping container and label

Depending on availability and the circumstances, we may arrange a replacement, refund, store credit, or another appropriate resolution.

Do not discard the product or packaging until we confirm that it is no longer required.

Refunds

We will notify you after the returned item has been received and inspected.

When a refund is approved:

  • It will be issued to the original payment method.
  • Original shipping charges will not ordinarily be refunded.
  • Return-shipping costs may be deducted where applicable.
  • Your financial institution may require additional time to post the refund.

Refunds issued through Shopify Payments may take several business days to appear, depending on the customer’s bank or card issuer.

Exchanges

We do not currently offer direct exchanges.

To obtain a different product, colour or size, request a return for the eligible item and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to cancel the order, but cancellation is not guaranteed once the order has entered processing or fulfillment. Orders that have already shipped must be handled under the regular return process.

Late or Missing Refunds

If an approved refund has not appeared:

  1. Check the original payment account.
  2. Contact your card issuer or financial institution.
  3. Allow for the financial institution’s processing period.
  4. Contact us if the refund remains outstanding.

Consumer Rights

Nothing in this policy limits any mandatory rights available under applicable Canadian consumer-protection legislation.

Ontario does not generally require retailers to provide change-of-mind refunds or exchanges, which makes it important that the store’s published policy be clear and consistently applied. Separate statutory remedies may apply to matters such as non-delivery, misrepresentation, defective products, or other legally protected circumstances.

Contact Us

Return and refund requests should be sent to:

The Everyday Edit
Email: hello@theeverydayeditshop.ca
Website: theeverydayeditshop.ca